The timelines quoted are business days - Monday to Friday only, weekends and public holidays are NOT included. They vary depending on the delivery option chosen:
Door Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates make a first attempt to deliver to you. Delivery will be attempted between 8.00 am to 5.30pm Mondays to Fridays.
Pay at the store while collecting the products.
Mobile money transfers ( Tigopesa /Mpesa /Airtel money )
Payment through credit card.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Products such as perfumes would not be accepted for return after the packaging is opened.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without any prior notice.
Refunds
Once your return is received and inspected thoroughly, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at fahimayaz.sales@gmail.com.
Shipping
To return your product, you should mail your product to: Fahim Ayaz - luxury retail, Quality Centre, Nyerere Road, G10A - Ground Floor, 255 Dar es Salaam , Tanzania
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over tsh.200000/=, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Are all products on zawadis.com original and genuine?
Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure the quality of the products is never compromised.
Are these products actually in stock?
We stock all of our products listed on this website. So, unlike some of our competitors, we deliver our products directly from our stock so you can be assured of speedy delivery.
Do you sell secondhand products?
No. We only sell 100% brand new goods.
What if I receive a defective item?
We try our best to make sure that does not occur, but stranger things happen. We have protocols in place that can aid in rectifying any discrepancies with your order. If you have received an item you think is defective or not functioning as expected, simply contact us within 5 days of receiving.
What if I order a product and I don't like it?
We operate a full 7 days refund policy, where if you change your mind on any purchase you can return it to us within 7 days as it was delivered to you and after thorough inspection of the product by the staff , you can request for a refund.
Do your watches come with guarantees?
Yes, most of our watches come with the full international manufacturer's guarantee with our official stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.
Are batteries included in the watches?
Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it
Do I need an account to shop on zawadis.com?
Yes, you need to have an account for secured purchases.
How do I place an order?
Shopping on zawadis.com is easy! Once you have found the product you want to buy, just follow the steps below:
Click on ‘add to cart’, to add this product to your cart,
Click on 'cart' in the top right corner,
Register/Login into your account by entering your email and password,
Enter your shipping/billing information,
Choose your preferred payment option,
Click on 'Confirm order' to proceed to the payment portal and complete your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at +255715915255 or email us at sales@zawadis.com after your order placement.
How do I pay on zawadis.com?
You can choose from the different payment methods available on zawadis.com including cash payments, mobile money transfers and credit cards payment. Do not hesitate to contact our Customer Service for more information.
Can I pay by cheque?
We do not accept cheques as payment,
Can you deliver to work addresses?
Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.
